Last year's wrap-up addressed important issues in association management. Here are this year's thoughts:

Always treat employees well and make sensible decisions about how to implement association tasks.

Treat your members as you would like to be treated, respect them in learning situations, and make them feel really great about their membership.

Speak to them in ways they'll respond and understand why they behave certain ways at particular times.

When producing meetings, be aware of food issues, and plan for older audiences and disabled people.

Remember to think strategically about the evolving needs of younger members.

Spend your time on relevant activities and be sure to communicate correctly.