Employees need to know a lot about technology, but they don't need to know everything.

Just as an automobile driver is not an auto mechanic, a computer user doesn't need to be a computer mechanic.

But there are things they should know. So, tell them what those things are.

1. Periodically conduct a general technology learning session for your employees, to help them feel comfortable with technology (not all of them are) and to become familiar with tools and tricks they may not normally employ.

Even regular tech users can benefit, as many may be able to fill in the gaps in their knowledge.

Folks can learn how to do "quick fixes," understand error messages, deal with viruses, and handle power problems.

2. Routinely conduct a session tailored to the needs of users in your organization. It's not just a software tutorial. It should also be a problem-solving session so employees will know when and how to troubleshoot themselves and when an IT expert should be called in to help.

Technology changes constantly and there will always be something new to share with employees. So help keep them ahead of the curve and incorporate technology education into your operations all year long.